Can I get a refund?

Yes! We do provide refunds in most cases, however, there are times where we cannot. Our refund policy changes depending on what you signed up for. Read on!

LEAGUES:

When we provide refunds:

  • Prior to the league registration deadline: 100% refund policy. As long as your request a refund BEFORE the registration deadline for that specific league, no matter the reason, we will honor your refund request, no questions asked. However, if it is AFTER the registration deadline we may not be able to refund you in full and we evaluate it on a case by case basis. There are two exceptions to this rule.
    • 1) If you cannot get an entire team together and did not get into the league, regardless of the timing, you will get a full refund or we can transfer your to another league.
    • 2) If we have to cancel the league for any reason, regardless of timing, we will issue you a full refund.

When we have to evaluate refunds on a case by case basis:

  • Any time after the registration deadline.

ADVENTURE TRIPS:

When we provide refunds:

  • For all local and New England trips, as long as we receive your refund request one month prior to the trip we will refund you 100%.
  • For all trips requiring air fare, please refer to that specific event page for a schedule of refunds.
  • 30 – 15 days from the trip: 50% refund
  • 15 – 0 days from the trip: no refunds

*NOTE: SBS always allows you to transfer your ticket or spot to someone else if you can no longer come. Please email us and we will work with you to make it as easy and seamless as possible.

SINGLE DAY EVENTS:

  • 30 – 15 days from the event: 50% refund
  • 15 – 0 days from the event: no refunds

All refunds are refunded back to the purchasing card. Please allow between 24-72 hours (depending on your bank) for your refund to process to your statement.

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